Which group is responsible for deciding the frequency of refresher training for IDACS users?

The agency policy makers are tasked with deciding the frequency of refresher training for IDACS users because they are in a position to understand the operational needs and compliance requirements associated with the Indiana Data and Communications System. They have the authority to assess the required skills and knowledge necessary for users to effectively handle the system while ensuring that user performance meets the agency's standards.

By establishing refreshers, policy makers can ensure that all users remain current with updates or changes to the system, addressing any gaps in knowledge that may arise over time. This decision-making authority is important not only for maintaining operational efficiency and effectiveness but also for promoting user competency and adherence to protocols, which is crucial in a sensitive data environment like IDACS.

The other groups mentioned do not possess the same level of insight or authority regarding training schedules and requirements. Users might have preferences for refreshers but lack the systemic oversight needed to establish training frequency. State government officials may set overarching regulations but typically do not delve into specifics about user training schedules. The general public, while they may have an interest in the operation of such systems, do not play a role in the internal decisions pertaining to user training.